At thevishakha.com, we value our customers and strive to provide the best shopping experience. If for any reason you are not satisfied with your purchase, our return and refund policy is designed to be simple and transparent.

  1. Returns & Exchanges
  • Products are eligible for return or exchange within 2 days of delivery.
  • Items must be unused, unwashed, and in their original condition with tags and packaging intact.
  • Products damaged due to misuse, alteration, or improper handling are not eligible for return.
  • Certain items such as innerwear, accessories, or clearance sale products may not be eligible for returns due to hygiene and safety reasons (will be clearly mentioned on product pages).
  1. Refunds
  • Once your return is received and inspected, we will notify you regarding the approval or rejection of your refund.
  • Approved refunds will be processed to the original payment method within 7–10 business days.
  • Shipping charges, if any, are non-refundable.
  • In case of COD (Cash on Delivery) orders, refunds will be issued via bank transfer or store credit.
  1. Order Cancellations
  • Orders can be canceled within 24 hours of placement if they have not been shipped.
  • If the order has already been shipped, cancellation will not be possible, but you may opt for a return after delivery (as per return policy).
  • Prepaid orders canceled before shipping will be refunded to the original payment method.
  1. Damaged or Defective Products
  • If you receive a damaged, defective, or incorrect product, please notify us within 48 hours of delivery by contacting our customer support team.
  • We will arrange for a replacement or initiate a refund at no additional cost.
  1. How to Initiate a Return/Refund

To request a return, refund, or cancellation:

  1. Contact our Customer Care at contact@thevishakha.com
  2. Provide your Order ID and reason for return/refund.
  3. Our team will guide you through the pickup/return process.
  1. Exceptions
  • Products purchased under special discounts, clearance sales, or promotional campaigns may not be eligible for returns or refunds unless damaged or defective.

✅ Customer Satisfaction is Our Priority – At Vishakha, we aim to ensure every shopping experience is pleasant. Our policies are designed to balance flexibility for our customers with fairness for our brand.